RETURNS ADDRESS:

IVY T LTD, UNITS 8-12 WILLOW END PARK, BLACKMORE PARK RD, MALVERN, WR13 6NN

If you are sending your return after May 27^th 2024, please send it to our new HQ address: IVY T LTD, ROOM 4, FAIRSPEAR BARN, LEAFIELD, OX29 5NY

Hopefully you will love your Ivy t-shirt(s) but if not, then you are more than welcome to exchange or request a refund within 14 days of you receiving your delivery from us. To do so, please submit your return using our easy to use Royal Mail returns portal HERE.

Please note that £3.50 will automatically be deducted from your order when using the labels generated by the Royal Mail portal.

Please ensure that the item(s) has not been worn or damaged in any way and is still in a saleable condition then carefully re-fold and package the t-shirt with its original tags and complete the returns form that is enclosed in your order confirming the reason for return.

Alternatively, you are very welcome to send the parcel back to us via your chosen method of postage to IVY T LTD, UNITS 8-12 WILLOW END PARK, BLACKMORE PARK RD, MALVERN, WR13 6NN.

If you are sending your return after May 27^th 2024, please send it to our new HQ address: IVY T LTD, ROOM 4, FAIRSPEAR BARN, LEAFIELD, OX29 5NY

We recommend obtaining ‘proof of postage’ and retaining this until you have received confirmation of your refund and/or exchange.

Kindly note that it usually takes between 5-10 working days from the postage date for us to receive items and process refunds depending on your payment provider. 

As a small business, we are unable to offer free returns. 

In the unlikely event there is a fault or any other issue with your order please contact us immediately by email to info@ivyt.co.uk with full details.

For any enquiries regarding refunds or exchanges, please also contact Hannah.